Our goal is to ensure that our clients and customers are completely satisfied with their purchases. We understand that sometimes digital products may not meet expectations. This refund policy outlines the conditions under which we will issue refunds for digital templates sold through our website, in compliance with US and EU consumer protection regulations.

 

Eligibility for Refunds:

1. Digital Template Customers:

   • According to the EU Consumer Rights Directive, digital content purchases are generally non-refundable once the download or streaming process has begun, unless the content is defective

   • Refunds will be considered within 14 days of purchase if the digital template is proven to be defective or not as described.

   • If you believe the digital template is defective or not as described, you must contact us within 14 days of purchase, providing a detailed description of the issue and proof of purchase.

 

Non-Refundable Conditions:

• Refunds will not be granted for reasons such as a change of mind or mistaken purchases.

• Customized templates are non-refundable unless they are defective.

 

How to Request a Refund:

1. Contact our customer service team at info@folioconsultinggroup.com within 14 days of purchase.

2. Include your order number, date of purchase, and a detailed explanation of the issue.

3. Our team will review your request and respond within 10 business days.

 

Processing Refunds:

• If your refund request is approved, we will process the refund within 14 business days.

• Refunds will be issued to the original payment method used during purchase.

 

Note: By purchasing and downloading our digital templates, you agree to waive your right to a 14-day cooling-off period as per the EU Consumer Rights Directive, provided the download or streaming of the digital content has begun with your prior express consent.

 

For further assistance, please contact our customer service team at info@folioconsultinggroup.com. We are here to help and ensure your satisfaction with our products.